Shipping Policy

At Windcave Global, we are committed to providing a smooth, reliable, and transparent shipping experience for all customers worldwide.

Every Pilates reformer machine is meticulously crafted in Germany using high-quality materials and precision manufacturing standards. Due to the care and craftsmanship involved, orders are prepared and shipped within 7–10 business days unless otherwise stated.

By placing an order with us, you agree to the shipping terms outlined below.

Order Processing

All orders are processed within 1 business days after your order confirmation is received, excluding weekends and public holidays.

Once your order has been prepared and dispatched, you will receive a shipping confirmation email with tracking information.

Shipping Timeframes

Standard Reformer Orders

Our Pilates reformers are carefully manufactured and prepared in Germany before shipment.

Estimated shipping timeframe:

• Dispatch: Within 1 business days
• Delivery: Typically within 2-3 working days depending on destination and freight carrier schedules

International Shipping

Windcave Global proudly ships worldwide.

For international orders:

• We cover all shipping costs
• We cover applicable customs duties and import taxes where specified
• Customers will not be charged additional shipping fees at delivery unless otherwise required by local regulations

Estimated international delivery timeframe:

• 2-4 working days depending on destination country and customs processing

Freight Delivery Information

Due to the size and weight of Pilates reformer equipment, larger products are shipped via freight carriers.

Freight deliveries are typically:

• Delivered curbside
• Delivered to the nearest accessible driveway, garage, or building entrance

Customers are responsible for:

• Bringing equipment inside the property
• Assembly (unless assembly service is separately arranged)

Additional handling requirements or remote delivery locations may result in longer delivery times.

Order Tracking

Once your order ships, you will receive an email containing your tracking number and shipment details so you can monitor your delivery status.

Shipping Address Changes

Customers may request shipping address changes during the processing period before shipment.

Once an order has shipped:

• Address changes may not be possible
• Additional carrier fees may apply
• Delivery delays may occur

Please ensure your shipping information is accurate at checkout.

Damaged or Missing Deliveries

If your order arrives damaged, incomplete, or incorrect, please contact us within 3 days of delivery.

To report shipping damage, please provide:

• Your order number
• Clear photos of the packaging and damaged item
• A description of the issue

Important:
Before signing for delivery, please inspect all packages carefully and confirm the shipment quantity matches the delivery paperwork.

If there is visible damage or missing items:

• Note the issue on the delivery receipt before signing
• Take photographs immediately

This documentation is important for filing freight claims with the shipping carrier.

Delivery Delays

While we work closely with our shipping partners to meet estimated delivery times, delays may occasionally occur due to:

• Freight carrier scheduling
• Customs clearance
• Weather conditions
• High seasonal demand
• Remote delivery locations

If your order exceeds the estimated delivery timeframe, please contact our support team and we will assist you promptly.

Customer Communication

We believe in clear and proactive communication throughout the shipping process.

• Tracking information is provided once orders are dispatched
• Shipping updates are available upon request
• Our support team is available to assist with delivery concerns or freight coordination

If your order has not shipped within the expected timeframe, please contact us for assistance.

Contact Information

For shipping questions or assistance regarding your order, please contact:

Windcave Global
Email: support@windcaveglobal.com
Phone: 07712181937

United States Address

3860 S 24th St
Council Bluffs, IA 51501
USA

Europe Address

36251 Bad Hersfeld
Germany

Australia Address

BNE1 (42-52 Export St, Lytton, QLD 4178)
Australia