Privacy policy

Last Updated: May 1, 2026

Windcave Global (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or otherwise interact with our services.

This Privacy Policy applies to all users of our website and services, including customers, visitors, and anyone communicating with us.

Please read this Privacy Policy carefully.

1. Information We Collect

We may collect personal information from you in a variety of ways, including when you visit our website, place an order, contact customer support, or interact with our services.

Information You Provide Directly

We may collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details
  • Account login information
  • Customer service communications
  • Any information you voluntarily submit to us

2. Information Collected Automatically

When you use our website, we may automatically collect certain information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on the website
  • Referral URLs
  • Cookies and usage data

We may use cookies, pixels, and similar tracking technologies to improve user experience and analyze website performance.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and updates
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Communicate marketing and promotional offers
  • Personalize your shopping experience
  • Comply with legal obligations

4. Payment Information

Payments made on our website are processed securely through trusted third-party payment providers. We do not store complete credit card information on our servers.

5. Marketing Communications

We may send promotional emails, newsletters, or special offers if you have opted in to receive them.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Improve website functionality
  • Analyze website traffic
  • Support marketing and advertising efforts

You can modify your browser settings to refuse cookies; however, some website features may not function properly.

7. Sharing Your Information

We may share your information with trusted third parties only when necessary, including:

  • Payment processors
  • Shipping and fulfillment providers
  • Website hosting providers
  • Analytics providers
  • Marketing and advertising partners
  • Legal or regulatory authorities when required by law

We do not sell your personal information to third parties.

8. Third-Party Services and Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

9. Data Security

We implement reasonable technical and organizational measures to help protect your personal information from unauthorized access, misuse, disclosure, or alteration.

However, no internet transmission or storage system can be guaranteed to be 100% secure.

10. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

11. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your information
  • Withdraw consent for marketing
  • Restrict or object to certain data processing
  • Request a copy of your data

To exercise your rights, please contact us using the information below.

12. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that a child has provided personal information, we will take steps to remove such information.

13. International Users

If you access our website from outside the United States, your information may be transferred to and processed in countries where data protection laws may differ from those in your jurisdiction.

By using our services, you consent to such transfers.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will become effective immediately upon posting on this page. Your continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy.

15. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Windcave Global
Email: support@windcaveglobal.com
Phone: 07712181937

United States Address

3860 S 24th St
Council Bluffs, IA 51501
USA

Europe Address

36251 Bad Hersfeld
Germany

Australia Address

BNE1 (42-52 Export St, Lytton, QLD 4178)
Australia